A. Central Customers
We are aware of the potential effects as Hurricane Earl approaches and we share your concerns regarding safety and damages. A. Central Customer Service is here 24/7 to assist you. Claims may be reported to 1-866-222-2242 or by contacting your agent. We do hope you remain unaffected by the impending storm and wish to assure you we are here and ready to serve you.
 
 


Frequently Asked Questions

Question:  
How can I get back my collision deductible when the other driver is at fault?

Answer:  
We will do it for you. Your policy's subrogation clause enables us to seek reimbursement from the at-fault driver's insurance company for the cost of repairing your vehicle [the amount of our payment plus the deductible you paid.] When we receive reimbursement from the other carrier, we will send you a check for the amount of your deductible. If the other driver was totally at fault, we would recover 100% and send you a check for the entire deductible amount. If the other driver was partially liable for the accident, we would recover the percentage of our collision payment and your deductible that corresponds to the percentage of the other driver's responsibility for the collision.

 
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