|
|
|
 |
| |
A. Central Customers
We are aware of the potential effects as Hurricane Earl approaches and
we share your concerns regarding safety and damages. A. Central
Customer Service is here 24/7 to assist you. Claims may be reported to
1-866-222-2242 or by contacting your agent. We do hope you remain
unaffected by the impending storm and wish to assure you we are here
and ready to serve you.
|
|
|
|
|
Question:
The body shop is repairing my auto. Will my insurance company pay for used
or new parts?
Answer:
If the repair of the damaged part impairs the operational safety of the
auto, then we will pay to replace it with a new one. For non-safety parts,
state regulations allow replacement of damaged parts with used or
reconditioned parts as long as they are of like kind and quality. This means
that a three-year old door will not be replaced by a brand new one. You can
insist on new parts, but you will have to pay the difference in cost.
|
|
